Last night we lost our internet connection. The TV reception went right after. After I reported on that error, the phone went dead. Alien invasion? No... Just the result of having all the above mentioned services from the same provider.
Obviously my connection is back now (hence the update), but it got me thinking of a dilemma I had previously overlooked: Should internet providers use their own services? When their systems break down, like ephone's did last night, everything goes offline - including their customer support! I couldn't get through to their service desk since their switchboard was down and when I checked their website (I biked to work to drop off some papers and went online from there) it was down too. I understand that mishaps of this magnitude are rare, but they do happen -evidently. It seems that a company like ephone ought to have a back-up system using a second provider -even if there could be some shame in that.
0 comments:
Post a Comment